How to support a grieving employee

Supporting employees through the difficult process of grieving can be challenging. While managing shifts, days off and handling last-minute sick days can feel overwhelming, providing support during times of grief requires an extra level of empathy and compassion.

In this guide, we'll explore effective ways to support an employee during their time of grief, ensuring you feel equipped when the need arises.

Announcing a loss to the team

When an employee or someone close to them informs you of the loss of a loved one, it's important to seek their permission before sharing the news with anyone else in the team. While it might feel necessary for the wider team to be informed about their colleague's loss, it's essential to respect the grieving employee's preferences in how,when and if they share this information.

Expressing condolences

As soon as you receive news of the loss, consider organising a team card, gift or flowers to express your condolences and well wishes. Letting the grieving employee know that they are in your thoughts and that you're available to support them can make a heartfelt impact. Gently reminding them of your readiness to provide assistance and manage their workload can alleviate any additional pressure they may be experiencing.

Guiding the return to work

Returning to work whether in the office or remotely, poses significant challenges for those who are grieving. Stepping back into a routine after a period of mourning can be met with mixed emotions. Before their return to work, review their workload and schedule for the upcoming weeks and identify opportunities to alleviate pressure. Delegating some of their tasks to other team members can help ease their reintegration into work life and help to promote healing.

Practising patience and expecting disruptions

Even as employees return to work after taking time off for grieving, it's crucial to understand that they may still be far from their usual selves. Grief is a process that can last for months or even years. Exercise patience with your employees and ensure they aren't overworking or pushing themselves on particularly challenging days. Encourage breaks throughout the day, such as taking them out for a non-work-related lunch or allowing them to commit to half days or leaving a couple of hours early to prevent burnout, exhaustion and emotional overwhelm.

Identifying signs of struggle

During the grieving process, individuals often exhibit behaviour that deviates from their usual demeanour. Recognise that employees may be less productive, motivated or cheerful than usual. Some signs to watch out for include neglecting responsibilities, making uncharacteristic mistakes, becoming resentful or difficult to work with, frequently calling in sick, disappearing during work hours or arriving late or not at all. Though it may be uncomfortable, addressing these issues in the workplace is essential to provide the necessary support. By addressing these challenges together, you can help ease their return to work and offer resources that support them during this difficult time.

Creating a supportive work environment

Fostering a supportive work environment can significantly contribute to helping grieving employees cope. Encourage open communication and provide avenues for employees to express their emotions or concerns. Consider organising support groups or counselling services to help employees navigate their grief journey. By cultivating an environment of empathy and understanding, you can establish a workplace where individuals feel safe to share their experiences and receive the support they need.

Flexible work arrangements

Recognise that grief affects individuals differently and their needs may vary. Offering flexible work arrangements can be instrumental in supporting grieving employees. Consider options such as adjusted schedules, remote work or part-time hours. By accommodating their circumstances, you demonstrate compassion and understanding, enabling them to strike a balance between their personal needs and work responsibilities.

Training for managers and colleagues

Providing training and resources to managers and colleagues can enhance their ability to support grieving employees effectively. Offer workshops or informational sessions that focus on understanding grief, active listening skills and providing appropriate support. This training can help create a culture of empathy and equip team members with the tools necessary to navigate conversations and interactions sensitively.

Encouraging self-care

Remind employees of the importance of self-care during the grieving process. Encourage them to prioritise their physical and emotional well-being by engaging in activities that bring comfort and relaxation. Promote the use of available mental health resources, such as employee assistance programs or counselling services. By emphasising self-care, you empower employees to prioritise their healing and overall well-being.

Long-term support

Grief doesn't have a set timeline and the support for grieving employees should extend beyond the initial stages. Check in with employees periodically, even after they have returned to work, to ensure ongoing support. Maintain open lines of communication and be receptive to their evolving needs. Reiterate your willingness to provide assistance and flexibility as they continue to navigate their grief journey.

Cultivating a culture of empathy

Creating a culture of empathy goes beyond supporting grieving employees; it encompasses fostering a workplace where compassion and understanding are fundamental values. Encourage team members to practise empathy and kindness towards one another in all aspects of their work. Celebrate successes and milestones, while also acknowledging and supporting individuals during challenging times. By cultivating a culture of empathy, you create a supportive and inclusive environment for everyone.

Reflecting on the experience

Take time to reflect on the support provided to grieving employees and evaluate its effectiveness. Gather feedback from employees to understand their experience and identify areas for improvement. Consider implementing feedback mechanisms or conducting anonymous surveys to encourage open and honest input. By continuously learning and adapting, you can refine your approach to supporting grieving employees and ensure ongoing improvement.

Supporting grieving employees requires a proactive and compassionate approach. By implementing these strategies you can create an environment where individuals feel supported, understood and able to navigate their grief journey in the workplace.

To find support:

Beyond Blue provides Australians with information and support to improve their mental health. Call 1300 22 46 36 or visit beyondblue.org.au for more information.

Lifeline Australia provides Australians experiencing a personal crisis with access to 24-hour crisis support. Call 13 11 14 or visit lifeline.org.au for more information.

GriefLine listens, cares and supports people experiencing loss and grief, at any stage in life. Call 1300 845 6am to midnight AEST, 7 days a week.

MensLine Australia is a professional telephone and online support and information service for Australian men. Call 1300 78 99 78, 24 hours / 7 days a week.

Kids Helpline is a free 24/7, confidential and private counselling service Australia wide specifically for children and young people aged 5 to 25 years. Call 1800 55 1800.

Life Supports Counselling provides Australians with experienced counsellors & psychologists in their local area Australia-wide. Call 1300 735